Compassion
Personalized care with a human touch.
We see you, not just your surgery. Care is rooted in kindness, respect and the belief that healing is physical, emotional and deeply personal.
Private nursing · Surgical recovery · Personal concierge
Exceptional Care.Wherever You Are.
From the moment surgery is booked, HOW coordinates the details that shape a calmer recovery, from your private RN and transportation to accommodations, supplies, follow-up and communication with your care team.
Celebrating
TEN
Years
of
Nursing
Concierge
Celebrating 10 Years of Nursing Concierge Care
TEN
Years
of
Nursing
Concierge
Celebrating 10 Years of Nursing Concierge Care
From the Founder
Surgery may take hours. Recovery unfolds over weeks. Let us help you every step of the way.
For nearly three decades, caring for patients has taught me that exceptional recovery is about more than following instructions... it is about feeling safe, understood, and never alone when you are most vulnerable. During ten years of serving individuals and families throughout the Austin area, I have earned the trust of surgeons who refer patients whose recoveries call for a higher level of attention, coordination, and personalized nursing support. It is an honor to work closely with these surgeons and their teams as an extension of the care they have thoughtfully established, carrying each recovery plan forward with attentive observation, clear communication, and genuine compassion.
I created Heart of Wellness to provide the kind of care I believe every person deserves: private, one-to-one nursing that honors your surgeon’s plan while caring for you as a whole person: your body, comfort, environment, emotional well-being, and peace of mind. I bring the clinical judgment to recognize changes, the experience to anticipate needs, and the calm, steady presence that helps patients and their loved ones feel reassured. You are not simply recovering from a procedure; you are a person placing your trust in our hands, and we consider that a privilege. Our promise is simple: you will be seen, you will be heard, and you will be cared for every step of the way.
Juliette Surratt, RNFounder · Heart of Wellness
Compassion · Coordination · Continuity
A Higher Standard of Recovery.
Coordination
Every detail, seamlessly managed.
From transportation and accommodations to supplies, appointments and physician communication, we handle the logistics so you can focus on recovery.
Continuity
Support at every step.
Care that carries forward. From preparation through recovery, we provide the consistent nursing presence, communication, and support that help you feel safe, understood, and never alone.
The Care Plan
Care shaped around the way you heal.
An individualized care plan begins with the hours that matter most and extends into dedicated, highly coordinated continuity.
Recovery Day
A single nurse-led day for the hours that matter most on the surgery day itself, the first evening to the first morning home.
Signature Recovery
Multi-day nursing through the critical window, with the HOW Method applied in your home, hotel or private residence.
Concierge Continuum
More than nursing care, this is a fully coordinated recovery experience. Designed for clients who want every detail thoughtfully managed.
Elite Experience
Exceptionally private, around-the-clock recovery support with dedicated nursing, coordinated transportation, personalized comfort planning, and close communication with your surgeon and care team throughout recovery.
Recovery Framework
The HOW Recovery Method
Four phases carry you from advance preparation through the first critical hours and into a confident return to everyday life.
Pre-Op Phase
Care begins with the details.
Your environment, supplies, instructions, transportation and medication plan are organized before the first incision.
- Recovery setting assessed
- Supplies and instructions organized
- Transportation and handoff planned
“The best recovery begins the moment surgery is scheduled”
For Surgeons and Care Teams
A trusted extension of the discharge plan.
HOW helps carry out and translate clinical instructions into attentive, one-to-one support after the patient leaves the surgical setting. We ensure the continuity between your team and the patient recovery environment.
Private RN presenceClear and Timely CommunicationPatient-Centered Continuity
Your recovery, thoughtfully planned and reinforced
Recovery deserves a plan, we are here to help guide you through all the details.
Tell us your procedure, timing and recovery setting. We will help you understand what thoughtful support could look like in your situation.